Careers

JOB DESCRIPTION:

The candidate will be responsible for overseeing daily operations of engineering lab, ethernet and fiber optic cabling, equipment management, and supporting engineering teams with test setups and product development. Creating and maintaining web-based documentation of lab environment, setups, and configurations. As lab manager, candidate will own lab organization, infrastructure, equipment, supplies, layout, and inventory management.

RESPONSIBILITIES:

• Day-to-day operations of engineering lab

• Coordinate use of lab space, equipment, and workstations

• Manage installation, configuration, and maintenance of lab infrastructure

• Coordinate with facilities, contractors, and vendors for lab needs

• Equipment inventory

• Ethernet and fiber optic cable management and network wiring documentation

• Network equipment setup, configuration, and management

• Lab network troubleshooting

• Lab server management and maintenance

• Web-based documentation of lab environment

• Develop and enforce lab policies and procedures

• Collaborate with multiple engineering teams and engineers, supporting R&D of existing and new products

REQUIRED QUALIFICATIONS:

• Associate degree in engineering, related field, or equivalent experience

• 4+ years of experience managing or supervising Engineering Lab

• Ability to debug and isolate lab cabling and networking failures

• Experience with documentation tools such as; CAD, Visio, Draw.io

• Strong organizational and communication skills

• Working knowledge of Networking protocols; TCP/IP

• Knowledge of lab safety standards, TL9000 compliance (a plus)

• Experience with networking equipment configuration and management

• Ability to setup and maintain Windows and Linux servers, Virtual Machines (a plus)

PREFERRED QUALIFICATIONS:

• Experience working with development of embedded systems

• Experience using Atlassian Confluence and Jira collaboration tools for documentation, project management, and issue tracking

• Working knowledge of databases (e.g., setting up, managing, or querying data)

Field Application Engineers are the primary technical resource for the field sales force, and are responsible for actively driving and managing the technology evaluation stage of the product promotion process, and/or the product verification at the stage of the customer product qualification process. Working in conjunction with the sales/marketing team as the technical advisor and product advocate, the Field Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the product promotion and qualification process. The Field Application Engineer must be able to establish and maintain strong relationships throughout the working cycle.

REPORTS TO: Director, Customer Support

RESPONSIBILITIES:

• Maintain expert level of product knowledge and application, especially in the telecom network applications domains such as Fiber-To-The-Home (FTTH), Home Networking and/or Fixed Wireless Access, etc.

• Provide design and specification development support to customer’s engineering team.

• Assist in the design and development of new products to make customers comfortable

• Travel to project sites to preform start-up, integration, and training services

• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.

• Provide status of ongoing projects and future projects, and coordinate the internal and external resource to support the customer.

• Perform technical/ product training for sales and marketing people and engineers at target accounts.

• Articulate technology and product positioning to both business and technical users.

• Listen, understand and convey customer requirements.

• Support the product management to respond the functional and technical elements of RFIs/RFPs

• Maintain professional business relationships within target accounts.

JOB REQUIREMENT:

EDUCATION:

BA/BS in Electrical Engineering, Computer Science, or equivalent successful experience in telecommunication or data communication industry.

Experience 2 Years in Engineering

A solid understanding of network communications technology – Ethernet, VLAN, TCP/IP, PON, DSL, etc.

A solid understanding of telecom network architecture.

Familiar with popular onsite diagnostics tools, and able to run the test script for the issue debugging.

Strong communication, Interpersonal and organizational skill

Available for Travel 25% or more

EXPERIENCE:

[Preferred]

Read the embedded software source code and have a solid understanding of the embedded software system.

Read architectural, mechanical and electrical layout and have a solid understanding of the key functions of the commercial chipset and electrical circuit design

Proficient in Microsoft Office, Visio and Project

Customer Service or Sales Support experience.

Proven Project Management skills.

Embedded Software Programming Experience.xt goes here